Discovering the suitable senior residing facility is getting harder, with resident satisfaction scores dropping sharply in 2021, based on J.D. Energy’s 2021 U.S. Senior Living Satisfaction Study.
Simply two suppliers of independent-living amenities earn higher-than-average marks from residents and households on this yr’s survey.
Issues are a bit higher within the assisted residing/reminiscence care class, with three suppliers topping the common rating.
Buyer satisfaction scores tumbled in 2021, as suppliers struggled to supply the extent of service that residents and households count on. J.D. Energy says a nationwide labor scarcity and varied challenges associated to the COVID-19 pandemic are weighing on suppliers and hampering their skill to fulfill residents’ wants.
In a press launch, Andrea Stokes, senior residing apply chief at J.D. Energy, says:
“Senior living community residents and their families were incredibly appreciative of the services they received at the height of the pandemic. Now we are seeing a growing frustration, especially among independent living residents. Clearly, the labor shortage is having an effect here, with some of the sharpest satisfaction declines observed in areas related to community and apartment maintenance.”
J.D. Energy ranked senior residing amenities based on six classes:
- Neighborhood buildings and grounds
- Neighborhood workers
- Eating
- Worth paid for companies acquired
- Resident actions
- Resident house/residing unit
The examine was primarily based on practically 3,600 responses from (*4*) J.D. Energy says.
The typical rating for unbiased residing amenities in 2021 was 738 on a 1,000-point scale and is down 23 factors from a yr in the past. The amenities that earned above-average scores for general buyer satisfaction, and their scores, had been:
- Life Care Providers: 817 out of 1,000 factors
- Atria Senior Living: 742
A number of different unbiased residing amenities earned below-average scores: Brookdale Senior Living (735), 5 Star Senior Living (731), Senior Life-style (698) and Vacation Retirement (679).
The highest-ranked assisted residing/reminiscence care amenities (scoring above the common of 825, down 12 factors from final yr) had been:
- Atria Senior Living: 845 out of 1,000 factors
- Senior Life-style: 831
- Enlivant: 828
Three assisted residing/reminiscence care amenities earned common or below-average scores within the class: 5 Star Senior Living (825), Dawn Senior Living (825) and Brookdale Senior Living (817).
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Discovering the suitable place to reside in retirement
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- “10 Locations The place Social Safety Provides the Finest Normal of Living“
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