Prospects are extra happy than ever earlier than with how automotive insurance coverage firms course of claims, in response to a brand new research by J.D. Energy. And The Hartford will get particularly excessive marks from drivers.
The Hartford earned the highest rating in J.D. Energy’s 2021 U.S. Auto Claims Satisfaction Study.
A part of the good points in general claims satisfaction all through the trade may be attributed to used automotive costs which have climbed throughout the coronavirus pandemic, J.D. Energy says. Drivers who expertise a complete lack of their automobiles are getting checks commensurate with these larger values, which makes them happier.
Different components are also contributing to larger ranges of buyer satisfaction. In a press launch, Tom Tremendous, head of property and casualty insurance coverage intelligence at J.D. Energy, says:
“The auto insurance industry has been investing heavily in streamlining the claims process, and those investments are starting to pay off in the form of faster cycle times and record levels of satisfaction.”
Some components J.D. Energy utilized in rating firms embody:
- First discover of loss
- Declare servicing
- Estimation course of
- Restore course of
- Settlement
Satisfaction with the auto insurance coverage claims course of jumped eight factors in 2021, to a record-high 880 on a 1,000-point scale. It was the fourth straight 12 months of enchancment in auto claims satisfaction, J.D. Energy says.
The automotive insurance coverage firms that earn larger marks than the trade common of 880 for how they course of claims — and their rating for claims — are:
- The Hartford: 905
- Erie Insurance coverage: 901
- Auto Membership of Southern California Insurance coverage Group: 897
- Amica Mutual: 895
- Farmers: 893
- State Farm: 892
- American Household: 889
- Geico: 881
USAA scored highest of all, incomes a buyer satisfaction rating of 909 for claims. However the insurer, which solely serves army members and their households, was excluded from J.D. Energy’s rating.
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